Privacy Policy

Welcome to Juba Sook. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using Juba Sook, you confirm that you are at least 18 years old and consent to the collection and use of your information as described in this policy.

Personal Information

When you register or use our Platform, we may collect:

• Full Name
• Email address
• Phone Number
• Shipping Address
• Date of birth (to verify age requirement)
• Payment information (when applicable)

Vendor Information

If you register as a vendor, we additionally collect:

• Business name and description
• Business contact details
• Business location/address
• Product listings and images

Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data and browsing activity
• Cookie data and preferences
• Location data (with your permission)

Communication Data

• Messages between buyers and vendors
• reviewsAndRatings
• Customer support inquiries

We use your information to:

• Provide and maintain the Platform: Enable account creation, product browsing, and transactions
• Process orders: Facilitate communication between buyers and vendors
• Verify age: Ensure all users meet the 18+ age requirement
• Improve user experience: Personalize content and recommendations
• Send notifications: Order updates, messages, and promotional content (with consent)
• Prevent fraud: Detect and prevent fraudulent activities
• Comply with legal obligations: Respond to legal requests and enforce our terms
• Conduct analytics: Understand how users interact with the Platform

We may share your information with:

Other Users

• Your name and contact information are shared with vendors when you place an order
• Your reviews and ratings are publicly visible
• Vendor profiles and business information are publicly accessible

Service Providers

• Hosting and infrastructure providers
• Email and communication services
• Analytics and performance monitoring tools

Legal Requirements

• When required by law or legal process
• To protect our rights and safety
• To prevent fraud or illegal activities

Business Transfers

• In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data storage infrastructure

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal data, except where we are required by law to retain certain information.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from promotional communications
• Data portability: Request your data in a portable format
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us at privacy@jubasook.com

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze Platform usage and performance
• Provide personalized content and recommendations
• Enhance security and prevent fraud

You can control cookie settings through your browser. However, disabling cookies may affect Platform functionality.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Juba Sook is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete that information promptly. If you believe a minor has provided personal information to us, please contact us immediately at privacy@jubasook.com

Your information may be transferred to and stored on servers located outside South Sudan. By using Juba Sook, you consent to the transfer of your data to these locations. We ensure appropriate safeguards are in place to protect your data during international transfers.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: privacy@jubasook.com
• Phone: +211 405 885 894
• Address: Juba, South Sudan